Refund Policy

14-Day Return Window: We want you to love your new artwork. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your item. To be eligible for a return, the artwork must be in the same condition that you received it and in its original packaging.

 

Non-Refundable Items: To protect the nature of our creative work, the following items cannot be returned or refunded: Original Commissions: Custom-made pieces created specifically for you. However, if unhappy with your custom work please let me know directly so I can see what I can do to make it right!! Sale Items: Items purchased during a clearance or "final sale" event.

 

Damages and Issues: Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us at info@ravenhavenco.com.Please include your order number and clear photos of the damage (including the packaging). We will evaluate the issue and make it right via a replacement (if possible) or a full refund.

 

Return Shipping: Unless the return is due to damage or an error on our part, the buyer is responsible for return shipping costs. We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

 

Refunds: Once we receive and inspect your return, we will notify you if the refund was approved. Upon approval you’ll be automatically refunded on your original payment method within 5–10 business days. Please note that original shipping charges are non-refundable.